Refund policy
🛠️ Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at sales@drsmotorsport.co.uk so we can evaluate the issue and make it right.
🚫 Exceptions & Non-Returnable Items
Most of our products are made or sourced to order. Please only purchase if you’re certain you want the item — if you’re unsure about fitment, reach out and we’ll be happy to advise.
The following items are non-returnable:
- Custom or special order products
- Personalized items
- Workshop services
- Hazardous materials
- Flammable liquids or gases
If you’re unsure whether your item qualifies, just ask — we’re here to help.
🔁 Exchanges
To exchange an item, please return the original product first. Once it’s accepted, you can place a new order for the replacement.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is shipping within the European Union, you have a legal right to cancel or return it within 14 days — no explanation required.
Returned items must be:
- In original condition
- Unused
- In original packaging
You’ll also need your receipt or proof of purchase.
💳 Refunds
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- A 25% restocking fee will be deducted from your refund total
- Return shipping costs are the responsibility of the customer
- Processing times may vary depending on your bank or credit card provider
If it’s been more than 15 business days since your return was approved, contact us at sales@drsmotorsport.co.uk.